Return & Refund Policy

At Bisan Gift Store, we carefully prepare and inspect every order before shipping.

All Sales Are Final

All purchases made through Bisan Gift Store are final sale.

We do not accept returns or exchanges and do not provide refunds for change of mind, incorrect product selection, personal preference, or any other reason unrelated to an issue with the order.

Please review all product details, descriptions, sizes, quantities, and other information carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible after receiving your order.

Please provide:

• Your order number

• A description of the issue

• Clear photos of the item

• Photos of the packaging if the item was damaged during shipping

We will review the issue and determine the appropriate resolution. Depending on the circumstances, this may include a replacement or refund.

Customers will not be responsible for return shipping costs when a return is specifically requested and authorized by Bisan Gift Store due to an incorrect, damaged, or defective item.

Food Products

For health, safety, and hygiene reasons, all food products are final sale and cannot be returned or exchanged.

If a food product arrives damaged, defective, or incorrect, please contact us so we can review the issue.

Unauthorized Returns

Please do not send any product back to us without contacting Bisan Gift Store first and receiving authorization.

Unauthorized returns may not be accepted or refunded.

Refunds for Approved Claims

If a refund is approved for a damaged, defective, or incorrect item, the refund will be issued to the original payment method.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Contact Us

If you receive a damaged, defective, or incorrect item, or if you have any questions about this Return & Refund Policy, please contact us at:

Bisan Gift Store
Email: sales@bisangift.com

Please include your order number and any relevant photos when contacting us about an issue with your order.

Last updated: August 21, 2026